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Jr. Application Support Analyst

Schaumburg, IL 60007 | Contract To Hire

Job ID: 2329 Category: Other

A large commercial insurance organization is looking to hire a Junior Application Support Analyst to join their IT department. The Junior Application Support Analyst will support businesses users by researching and resolving issues. There are opportunities to growth within the organization.
 

Responsibilities
  • Acts as liaison to business users on their support and on-going usage needs
  • Assesses the nature of business user problems, resolves application and administrative issues, and escalates more complex issues to the appropriate application development resource
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Maintains support tracking system by entering/updating ticket information and status

Qualifications
  • Bachelor’ s degree in computer science, MIS or related experience is preferred
  • Ability to communicate and teach non-technical users
  • Excellent written and oral communications skills
  • Well-developed listening and customer service skills

 

Please send resumes to Amanda.Diaz@blueStoneStaffing.com

Amanda Diaz

Amanda is a Search Consultant with over five years of experience. In her free time she enjoys spending time with her family and watching sports.

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