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Application Support Engineer

Evanston, IL

Employment Type: Direct Hire Category: Infrastructure/Networking Job Number: 2668

My client is an up-and-coming and innovative technology company that is currently looking to expand their geographic footprint.  They are looking for a full-time Application Support Engineer for their Evanston office.

Responsibilities
  • Resolve product or service problems by clarifying the customer' s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure a satisfactory resolution.
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports internally and customers
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information on the system by using the right methods and tools
  • Constantly improve customer service performance and procedures

Qualifications
  • Experience providing technical support on a customer services team, ideally for SaaS software solutions or equivalent
  • Experience working with large international enterprise customers
  • A high-level of hands-on technical skills, advanced troubleshooting and multi-tasking skills
  • Customer-service oriented
  • Strong client-facing and communication skills
  • Working knowledge of customer service software, databases and tools
  • Excellent skills in customer service and support procedures
  • Flexibility to work customer business hours if required including evenings and weekends
  • Experience with information systems and technologies (e.g. data management, databases, SQL, etc.)
  • English speaking mandatory, Spanish speaking - preferred  but not required

Email resumes to angela.riggs@bluestonestaffing.com

 

Find out more about blueStone Staffing at: https://bluestonestaffing.com.

Angela Riggs
Manager of Client Services

Angela has over 4 years of experience in the IT staffing industry and over 6 years of recruiting experience. She is a die-hard football fan and professional/college football season is her favorite time of year. She is also a former Iowa State Alumni and has a preference towards the Cyclones when it comes to college sports.
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